At Snowboard Lab, we are committed to providing an exceptional shopping experience, from the moment you choose your gear to the second it arrives at your door. We offer clear, straightforward shipping to get you on the mountain as fast as possible.
Shipping Locations
This shipping policy applies to orders shipped within the United States.
Delivery Times
We work hard to ensure your gear is processed and shipped efficiently. Please note the following timeframes for all packages:
- Order Cutoff Time: 5:00 PM (PST), Monday – Friday. Orders placed after this time will be processed the next business day.
- Order Handling Time: 1–2 business days (Monday – Friday). This is the time we need to verify your payment (Bank Transfer or Apple Pay) and prepare your gear for shipment.
- Transit Time: 6–8 business days (Monday – Friday).
- Total Estimated Delivery Time: 7–10 business days.
Carrier Services
We partner with reliable carriers to ensure your equipment is handled with care:
- UPS
- FedEx
- USPS
Shipping Costs
- Free Shipping: All orders within the United States qualify for Free Shipping, with no minimum order requirement.
Tracking Your Order
Once your order has been dispatched, you will receive an email notification containing a tracking number. You can monitor your package’s journey directly through the carrier’s website or on our store’s tracking page.
Delivery Issues
If you experience any issues with your delivery—such as unexpected delays or a lost package—please contact our customer service team immediately. We are here to assist you and ensure your order arrives safely and on time.
Contact Information
Store Name: Snowboard Lab
Address: 7794 Longs Peak, Jurupa Valley, CA 92505
Email: support@snowboardlab.com
Phone: (707) 340-4593
Customer Service Hours:
- Monday – Friday: 9:00 AM – 5:00 PM (PST)
- Saturday – Sunday: 10:00 AM – 3:00 PM (PST)
Response Time: We aim to reply to all inquiries within 1–2 business days.