This Billing Terms and Conditions document outlines the payment and billing practices for Snowboard Lab. By placing an order, you agree to the terms described below.
1. Accepted Payment Methods
To provide a secure and personalized shopping experience, we offer the following payment options:
- Bank Transfer (BACS): Direct transfer to our business account.
- Apple Pay: Available via a secure, personalized payment link sent to your email after order placement.
All payments are processed in United States Dollars (USD).
2. Payment Processing
- Manual Verification: Because we manually verify stock and payment for every order, your order is considered “Pending” until payment is received.
- Fulfillment: Orders will not be processed, packed, or shipped until full payment has been received and cleared in our accounts.
- Payment Window: We request that payments be completed within 72 hours of receiving your billing instructions. If payment is not received within this timeframe, your order may be canceled to release the items back into our inventory.
3. Pricing & Currency
- All prices listed on snowboardlab.com are in USD.
- Prices are subject to change without notice; however, the price at the time of your order placement is final.
- Applicable sales tax and shipping fees are calculated and displayed clearly at checkout.
4. Secure Payment Practices
- Encryption: Snowboard Lab uses SSL encryption to protect your data while browsing and placing orders.
- Data Privacy: We do not store your credit card or bank login details. Apple Pay transactions are handled through trusted, PCI-compliant third-party gateways.
5. Refunds & Chargebacks
- Refunds are processed according to our Refund & Return Policy.
- In the event of a refund, funds will be returned via the original payment method (Apple Pay) or via bank reversal for transfer payments.
- If you experience any issues with your billing, please contact us directly at support@snowboardlab.com before initiating a dispute with your bank so we can resolve the matter quickly.
6. Fraud Prevention
- Snowboard Lab reserves the right to cancel or hold any order suspected of fraud or unauthorized activity.
- For high-value gear purchases, we may request additional identity verification before sending payment instructions to ensure the security of the transaction.
Contact Information
Store Name: Snowboard Lab
Address: 7794 Longs Peak, Jurupa Valley, CA 92505
Email: support@snowboardlab.com
Phone: (707) 340-4593
Customer Service Hours:
- Monday – Friday: 9:00 AM – 5:00 PM (PST)
- Saturday – Sunday: 10:00 AM – 3:00 PM (PST)
Response Time: We aim to reply to all billing inquiries within 1–2 business days.