Contact Us
Get in touch
For product questions, order inquiries, or general support
Location
Whether you’re a beginner or an experienced rider, feel free to reach out — we’re happy to assist.
Address
7914 Lees Creek
St. Dayton, OH 45420
Phone
(437) 402-2459
(928) 630-9272
contact@supportlab.com
Frequently asked questions
Find quick answers to common questions about our snowboards, orders, shipping, and policies.
Need more help? Reach out to our support team anytime.
Do you sell bindings, boots, or other snowboard gear?
No. Snowboard Lab sells snowboards only, for now.
This focus allows us to provide better selection, clearer guidance, and a more specialized snowboard shopping experience.
How do I choose the right snowboard?
Choosing the right snowboard depends on your riding style, experience level, height, and weight.
If you’re unsure, we recommend:
Checking our Snowboard Buyer’s Guide
Contacting us through the form with your details
👉 We’re happy to help you choose the right board.
Are your snowboards suitable for beginners?
Yes. We offer snowboards suitable for beginners, intermediate, and advanced riders.
Each product page clearly explains who the snowboard is for and what riding style it supports.
Do you ship internationally?
Yes, we ship internationally.
Shipping costs and delivery times are calculated at checkout based on your location.
Can I return or exchange a snowboard?
Yes. Unused snowboards in original condition may be eligible for return or exchange within our return window.
👉 Please review our Returns & Refunds Policy for full details.
What if my snowboard arrives damaged?
If your snowboard arrives damaged, contact us within 48 hours of delivery with photos of the issue.
We’ll resolve it as quickly as possible.
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