Last updated: March 1, 2026
This Privacy Policy describes how Snowboard Lab (“we,” “us,” or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from snowboardlab.com (the “Site”) or otherwise communicate with us (collectively, the “Services”).
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated version on the Site and revise the “Last updated” date accordingly.
How We Collect and Use Your Personal Information
To provide and improve our Services, we collect personal information from various sources. We use your information to communicate with you, process orders, comply with legal obligations, and protect our business.
What Personal Information We Collect
- Information You Provide Directly:
- Contact details: Name, shipping address, phone number, and email.
- Order details: Billing address and payment confirmation (for manual Bank Transfer or Apple Pay links).
- Account information: Username and password if you create a customer profile.
- Customer support: Records of your inquiries and communications with our team.
- Information Collected Automatically: We automatically collect certain data about your interaction with our Site using cookies and similar technologies, including your device type, browser, IP address, and usage analytics.
- Information from Third Parties: We may receive information from shipping partners or payment service providers to facilitate the delivery of your gear and the processing of secure transactions.
How We Use Your Personal Information
- To process and fulfill orders, including sending payment instructions for Apple Pay or Bank Transfers.
- To send account, order, or policy-related communications.
- To provide responsive customer service and technical gear support.
- For fraud detection, security purposes, and legal compliance.
- For marketing and advertising purposes (where you have opted in).
Cookies
We use cookies and similar tracking technologies to improve your user experience and analyze site traffic. You can control or disable cookies through your browser settings; however, please note that certain features of the Site (like the shopping cart) may not function correctly without them.
How We Disclose Personal Information
We do not sell your personal data. We may share personal information with:
- Service Providers: Vendors performing functions on our behalf, such as shipping carriers (UPS/FedEx) and payment processing partners.
- Business Partners: Only as necessary to facilitate your specific purchase or request.
- Legal Authorities: When required by law to comply with a subpoena or similar legal process.
Data Security
We implement robust physical and digital security measures, including SSL encryption, to protect your data. While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet is 100% secure.
Contact Information
Store Name: Snowboard Lab
Address: 7794 Longs Peak, Jurupa Valley, CA 92505
Email: support@snowboardlab.com
Phone: (707) 340-4593
Customer Service Hours:
- Monday – Friday: 9:00 AM – 5:00 PM (PST)
- Saturday – Sunday: 10:00 AM – 3:00 PM (PST)
Response Time: We aim to reply to all inquiries within 1–2 business days.